Created by Marcus O'Brien, last modified by Kenneth Robinson on Oct 06, 2026

It is vital that the firmware update process (once started), is NOT interrupted. Any interruptions during firmware update may cause the device to malfunction. If a cold upgrade fails before completion then a system reboot may resolve the issue. The firmware update process should then be repeated to update the device firmware.

The User must stop all transcoding processes before performing a firmware upgrade, otherwise it may lead to a device malfunction.

  1. Quadra devices are detected by the command

sudo nvme list

  1. The Quadra firmware update package is available in the Quadra SDK Release Package

 cd Quadra_V<version>

  1. Change directory to the firmware directory

 cd Quadra_FW_V*_RC*/

  1. Execute the quadra_auto_uprade.sh script within it:

./quadra_auto_upgrade.sh

  1. The script will display all the cards detected and the current firmware along with the new firmware.

    Press 'Y' to confirm the installation

    Number of Quadra Transcoders found on nvme: 1
FW upgrade file: /home/nvme/Quadra_V4.7.0/Quadra_FW_V4.7.0_RC4/FL_BIN/nor_flash_v4.7.0_RC4-Quadra.bin
#   Device         Block              Serial Number        Card FW Rev File FW Rev Action
--- -------------- ------------------ -------------------- ----------- ----------- --------------
0   /dev/nvme1     /dev/nvme1n1       Q1A224A11DC065-0018  4606nrc2    4706r8r4    upgrade
Do you want to upgrade ALL of the above Quadra Transcoder(s)? Press [y/n]:

a. Temp upgrade is a firmware upgrade method that does not write the new Firmware to the nor flash, and will therefore be lost on a device reset. It can be triggered by  

./quadra_auto_upgrade.sh -t

  1. Verify the Firmware upgrade has completed successfully.

    /dev/nvme1 -- Last executed firmware loader version is v4.1.0
/dev/nvme1 -- Reboot to run firmware loader version v4.4.0 (optional)
Firmware upgrade complete!
#   Device         Block              Serial Number        Card FW Rev Result
--- -------------- ------------------ -------------------- ----------- ------------------------
0   /dev/nvme1     /dev/nvme1n1       Q1A224A11DC065-0018  4706r8r4    Successful upgrade
Cards that underwent upgrade have new FW activated but still require ni_rsrc initialization (init_rsrc).
quadra_auto_upgrade.sh finished

If a cold upgrade fails then a system reboot may resolve the issue. The firmware update process should then be repeated.

Additional information captured during the update process can be found in the ./upgrade_log.txt file generated by the update script.